Personal Crisis Management in Times of Change
by Michael Tunnecliffe

Of recent times, many organisations have looked to stress training and awareness raising sessions to reduce their risk exposure following crises and emergencies. The emphasis on safe working practices has had a great impact on the accident and injury rates in the workplace. Although physical trauma may be less common than in years gone by, can the same be said for the psychological impact of what happens in the workplace? The mental pressure caused by change, particularly that which involves reviews, restructure, downsizing and redundancy has almost become endemic in some organisations.

Sending people to attend stress management courses to help them cope with change has generally been found to be inadequate. The ideas of coping with such powerful stressors often emphasises passive approaches at a time when those affected already feel a lack of control.

Teaching people to become proactive in dealing with the stress of change is likely to be more beneficial than some traditional methods which are often limited to lowering physiological arousal. A useful way to start is the "TOP AID" approach, which can be incorporated into training courses. TOP AID is an acronym which describes six basic, proactive strategies.

1. Think ahead. Rather than just being concerned about today, look realistically at what's happening in your organisation and plan accordingly. Take stock of your own resources and skills.
2. Optimistically approach the situation. All too often, people fear the worst before knowing what the reality is. Be optimistic, until you know for sure what you're facing.
3. Problem-solve. Work out possible options and investigate what you can do about your situation.
4. Anticipate. Use your knowledge and experience to anticipate change. The people most stressed by change are those who say... It will never happen.
5. Invite feedback. When your plans don't work out, get some feedback from trusted colleagues, family or friends. Use this information constructively to stay on track.
6. Debrief yourself. It's often useful to take time-out to review how you're coping with the pressure of change, and reinforce the positive things you're doing. Sometimes, writing this down is beneficial.