Dynamic Training Services > Crisis Intervention

The Emergency Support Network offers customised interventions, wellness seminars, and training services for on-site delivery, on line programs, and a calendar of events.  All programs incorporated the latest techniques in positive psychology to promote interaction, fun and the application of learning back into the workplace.  Enquire now about our current training workshops in:

• Trauma Resiliency Techniques
  In providing clinical services counsellors, mental health professionals, nurses and medical staff may encounter particularly distressing accounts and situations that may be traumatic.  Newer staff with less experience may be potentially at risk of traumatisation.  More experienced staff may still have the same potential or be at risk of burnout.  Resiliency techniques may assist to mitigate this risk for staff.  This one day workshop focuses on understanding the nature of trauma, personal resiliency factors, the role of defusing and debriefing, stress and burnout dynamics, critical factors such as client relationships, common issues for counsellors and strategies for building resiliency and safety.
  
  
• Critical Incident Stress Response
  Violent clients, attacks on staff, accidents and employee deaths are all part of the workplace.  Sudden and unexpected events can occur at any stage.  Frontline staff and managers need to be prepared to deal with these situations and the stress created for other staff.  This one day workshop provides an understanding of what types of Critical Incidents can occur, why they impact and the effects upon people in the workplace.  Participants will be given information and practical strategies for assisting others in the workplace affected by critical incidents.
  
  
• Managing Critical Incidents
  One of your employees has just suffered a fatal heart attack, what are you going to do?  Before you panic, remember what you learnt on a recent course.  Information on understanding the nature of critical incidents, identifying who is likely to be affected, knowing the stages of critical incident stress, how staff may react, and how best to provide support and post incident monitoring.  Learn the key points on how to plan and prepare for these events. Understand how to manage the media and announcements to staff.  Senior employees need to know how to reduce the impact and risk in these situations. This one day workshop will assist you to effectively manage critical incidents and how to develop a basic Critical Incident Response plan and procedures.

• Dealing With Death Notification
  Are you equipped to deliver one of the hardest messages of all?  To inform someone that their loved one has been killed at work?  Most people believe that it is the Police that deliver this news, only to find that this is a myth.  When deaths occur in the workplace, either through natural causes such as a heart attack or human-made causes such as car accidents, machinery mishaps, or structural collapses, it remains the responsibility of the organisation’s leaders to deliver this news.  Dealing with death notifications requires skill and sensitivity.  This half day workshop will provide practical solutions and guidance in how to deliver this difficult news. 

• Critical Incident Management for Counsellors
  You are alerted that there has been a critical incident, someone in a workplace has either died or been seriously injured.  Counsellors, chaplains, psychologists and social workers are often asked to respond to these events.  This two day program provides you with the theoretical underpinnings of critical incidents, critical incident stress and trauma, models of identifying those likely to be affected, response interventions, the difference between defusing and debriefing, ethical concerns, and practical intervention strategies.

• Emergency Telephone Answering
  Personnel involved in emergency communications are often required to answer calls from people who are in crisis or are highly distressed.  These staff may be challenged by having to cope with the stress that may arise when handling such calls.  Dealing with people under conditions of high stress is an art. It is not a skill that can be taken for granted.  Handling a call from someone suicidal, intoxicated, from a non-English speaking background, speaking inappropriately   This ½ day course provides participants with the information and practical strategies, to assist them in their day to day work role. 
  
  
• Emergency Support Training
  Are you prepared for an emergency?  What if one of your employees dies on the job or is severely injured?  Are you prepared?  Many organisations and employees think, this wont happen to me, we are an office based, low risk operation.  With our aging population, general accidents, all of these are reality for every organisation.  People do die or get injured at work every day.  Have you a plan of how you will deal with this situation.  Sure you might know the number for the emergency services, however how do you deal with what happens after?  This ½ day workshop shows you how to deal with these incidents and develop your own emergency support plan and procedures.