Dynamic Training Services > Crisis Intervention

The Emergency Support Network offers customised interventions, wellness seminars, and training services for on-site delivery, on line programs, and a calendar of events.  All programs incorporated the latest techniques in positive psychology to promote interaction, fun and the application of learning back into the workplace.  Enquire now about our current training workshops in:

• Critical Incident Stress Response
  Violent clients, attacks on staff, accidents and employee deaths are all part of the workplace.  Sudden and unexpected events can occur at any stage.  Frontline staff and managers need to be prepared to deal with these situations and the stress created for other staff.  This one day workshop provides an understanding of what types of Critical Incidents can occur, why they impact and the effects upon people in the workplace.  Participants will be given information and practical strategies for assisting others in the workplace affected by critical incidents.

• Managing Critical Incidents
  One of your employees has just suffered a fatal heart attack, what are you going to do?  Before you panic, remember what you learnt on a recent course.  Information on understanding the nature of critical incidents, identifying who is likely to be affected, knowing the stages of critical incident stress, how staff may react, and how best to provide support and post incident monitoring.  Learn the key points on how to plan and prepare for these events. Understand how to manage the media and announcements to staff.  Senior employees need to know how to reduce the impact and risk in these situations. This one day workshop will assist you to effectively manage critical incidents and how to develop a basic Critical Incident Response plan and procedures.

• Dealing With Next Of Kin
  After a workplace accident or fatality, it is often the Manager or CEO who is required to notify the next of kin.  This can be a distressing and often daunting task.  How do you inform a wife, husband or parent that their loved one will not be coming home tonight? Key staff may also have to deal with next of kin enquiries following an incident, particularly one of a longer duration.  This ½ day workshop provides participants with vital information on how to deal with these situations, what to avoid and how best to convey the difficult news.

• Critical Incident Management for Counsellors
  You are alerted that there has been a critical incident, someone in a workplace has either died or been seriously injured.  Counsellors, chaplains, psychologists and social workers are often asked to respond to these events.  This two day program provides you with the theoretical underpinnings of critical incidents, critical incident stress and trauma, models of identifying those likely to be affected, response interventions, the difference between defusing and debriefing, ethical concerns, and practical intervention strategies.

• Emergency Telephone Answering
  Personnel involved in emergency communications are often required to answer calls from people who are in crisis or are highly distressed.  These staff may be challenged by having to cope with the stress that may arise when handling such calls.  Dealing with people under conditions of high stress is an art. It is not a skill that can be taken for granted.  Handling a call from someone suicidal, intoxicated, from a non-English speaking background, speaking inappropriately   This ½ day course provides participants with the information and practical strategies, to assist them in their day to day work role. 
  
  
• Emergency Support Training
  Are you prepared for an emergency?  What if one of your employees dies on the job or is severely injured?  Are you prepared?  Many organisations and employees think, this wont happen to me, we are an office based, low risk operation.  With our aging population, general accidents, all of these are reality for every organisation.  People do die or get injured at work every day.  Have you a plan of how you will deal with this situation.  Sure you might know the number for the emergency services, however how do you deal with what happens after?  This ½ day workshop shows you how to deal with these incidents and develop your own emergency support plan and procedures.