In creating a sustainable future, organisations need to manage risks and enhance employee engagement. The Emergency Support Network (ESN) has been assisting organisations to promote employee support and well being since 1986. ESN offers innovative, dynamic and practical services to organisations, both in Australia and internationally. Our training and consulting services are all designed to promote positive employee engagement.

We believe if you manage people effectively, then you manage 80% of your risk. As experts in dealing with the challenges that face people in organisations today, ESN provides customised consulting and training solutions to overcome many common risks in order to promote organisational sustainability. Our best practice services are underpinned by the following RISK principles:

• R: Relationships - Are everything in the workplace! If these are positive then your risks are relatively managed. When the interpersonal dynamics result in conflict and grievances, then your risk is heightened. A recent study (AIER, 2010) suggests that 'Australia is failing to reach international benchmark standards in leadership and workplace culture'. Relationships form the culture of an organisation. Sustainable organisations focus on building positive relationships, at all levels of an organisation.
  
  
• I: Integrity - Do you practice what you preach? Do you believe in the integrity of the laws / legislation / policies and procedures that govern your operations. Do you genuinely support diversity and the prevention bullying and harassment. All are vital in terms of risk prevention. We need to ensure that employees can count on fairness, ethics, and justice if they encounter these issues. In order for an organisation to be sustainable it must gnenuinely value integrity. One article suggests that 'employees need to feel the value proposition translates accurately into their actual working lives in order to be more satisfied and productive', (2010 Randstad World of Work Report).
  
  
• S: Stress Reduction - Reduce the liaibility by reducing stress for employees. Build proactive resilience instead through peer support and employee assistance interventions, managing change and promotion of resilience can all be risk reducing strategies. One study suggests that 'one in four workers takes time off each year for stress and stress-related workers' compensation claims', that the rates have 'doubled in recent years' and that this costs 'more than $10 billion each year', (HR Daily, June, 2010). The impact of stress related issues and crisis events can be mitigated by how these situations are prevented and managed. Stress reduction is critical to effective risk management, increasing resiliency and reducing the potential liability for the organisation.
  
  
• K: Kindness - This sounds like a non-businesslike word. Yet businesses are all only as strong as the people, networks and relationships that exist within. A little bit of kindness may go a long way. So why not look to build kindness within... one recent study found that for 'every dollar spent identifying, supporting and case-managing workers with mental health issues yeilds a productivity return of nearly 500 per cent', (AHRC, 2010). Not a bad ROI. Not to mention the other benefits such as positive retention and reputation! Could you do with a little kindness?
  

Dont miss Charles Figley's Tour! July 12 -25th, 2010

• Trauma Resilience: Towards a New Paradigm of Stress Injury Prevention and Treatment

• Systemic Trauma: Theory, Research and Treatment Implications
  
  Sydney - Melbourne - New Zealand - Brisbane
  

For more information & to register: www.cismfa.org.a

Generations In The Workplace Survey