Introduction In one of the first studies of its kind with respect to peer support, the Peer Support Project (2011) engaged Delphi methodology to examine peer support programs, including their usage, efficacy and future implications. The Delphi method, increasingly used in fields of social science, acknowledges the value of expert opinions, experience and intuition when full scientific knowledge isn’t available. The project uncovered consensus on a variety of peer
Introduction Controversy has abounded since the mid 90’s over the efficacy of Critical Incident Stress Management (CISM). Intended as multi-component staff support program, CISM has been extended well beyond the purpose for which it was designed as a support for emergency support workers in times of crisis and war. The use of CISM in a wider context has created debate as to the usefulness, and even possibility of harm.
Many organisations avoid the issue of crisis planning, as if anticipating a crisis is tempting fate. Establishing a set of basic crisis management procedures, which can be used in any organisation from a school to a major industrial centre can be done using four steps: Determine the major categories of crisis events that may occur in the organisation. Crises can be divided into three types, people crises, natural disasters
